:root{
  --bg:#15171c;
  --panel:#1d2027;
  --panel2:#252a34;
  --text:#f2f4f7;
  --muted:#a7b0bf;
  --border:#323846;

  --primary:#2dc7ff;
  --danger:#ff6b6b;
  --ok:#3ddc97;
  --warn:#ffc857;

  --r:14px;
  --r2:10px;
  --shadow: 0 10px 30px rgba(0,0,0,.35);
  --font: system-ui, -apple-system, Segoe UI, Roboto, Inter, Arial, sans-serif;
}

*{box-sizing:border-box}
html,body{height:100%}
body{margin:0;font-family:var(--font);background:var(--bg);color:var(--text)}
a{color:inherit}

.staff-body .sr-only{
  position:absolute;left:-9999px;top:auto;width:1px;height:1px;overflow:hidden;
}

.staff-topbar{
  position:sticky;top:0;z-index:10;
  background:rgba(21,23,28,.92);
  backdrop-filter: blur(10px);
  border-bottom:1px solid var(--border);
}

.staff-topbar-inner{
  max-width:1200px;margin:0 auto;
  display:flex;align-items:center;justify-content:space-between;
  padding:12px 14px;
  gap:12px;
}

.brand{display:flex;gap:10px;align-items:center}
.brand-mark{
  width:42px;height:42px;border-radius:12px;
  background:linear-gradient(135deg,var(--primary),#7b5cff);
  display:grid;place-items:center;
  font-weight:900;letter-spacing:.5px;color:#0b0d10;
}
.brand-title{font-weight:800;font-size:14px}
.brand-sub{font-size:12px;color:var(--muted)}

.topbar-actions{display:flex;gap:8px;align-items:center}
.inline{display:inline}

.staff-main{
  max-width:1200px;margin:0 auto;
  display:grid;
  grid-template-columns: 220px 1fr;
  gap:14px;
  padding:14px;
}

.staff-nav{
  background:var(--panel);
  border:1px solid var(--border);
  border-radius:var(--r);
  padding:12px;
  height:fit-content;
}

.nav-link{
  display:block;
  padding:10px 10px;
  border-radius:10px;
  text-decoration:none;
  color:var(--text);
  border:1px solid transparent;
}
.nav-link:hover{background:var(--panel2);border-color:var(--border)}
.nav-link.disabled{opacity:.5;pointer-events:none}

.nav-divider{height:1px;background:var(--border);margin:10px 0}
.nav-hint{margin-top:10px;color:var(--muted);font-size:12px;line-height:1.3}

.staff-content{min-width:0}

.page-head{
  display:flex;
  align-items:flex-start;
  justify-content:space-between;
  gap:12px;
  margin-bottom:12px;
}
.page-head h1{margin:0;font-size:20px}
.page-head .muted{margin:6px 0 0}

.muted{color:var(--muted)}
.small{font-size:12px}
.mono{font-family: ui-monospace, SFMono-Regular, Menlo, Monaco, Consolas, "Liberation Mono", "Courier New", monospace;}

.panel{
  background:var(--panel);
  border:1px solid var(--border);
  border-radius:var(--r);
  padding:14px;
  box-shadow:var(--shadow);
  margin-bottom:14px;
}

.grid.two{
  display:grid;
  grid-template-columns: 1fr;
  gap:14px;
}

/* Staff ticket: stack Details + Attachments vertically */
.grid.two.ticket-stack {
  grid-template-columns: 1fr;
}

@media (min-width: 900px){
  .grid.two{grid-template-columns: 1.15fr .85fr}
}

.btn{
  display:inline-flex;align-items:center;justify-content:center;
  gap:8px;
  padding:10px 12px;
  border-radius:12px;
  border:1px solid var(--border);
  background:var(--panel2);
  color:var(--text);
  text-decoration:none;
  cursor:pointer;
  font-weight:700;
}
.btn:hover{border-color:#44506a}
.btn.small{padding:7px 10px;border-radius:10px;font-size:12px}
.btn.full{width:100%}
.btn.primary{background:var(--primary);border-color:transparent;color:#061017}
.btn.danger{background:var(--danger);border-color:transparent;color:#1b0b0b}
.btn.ghost{background:transparent}

.alert{
  border-radius:12px;
  padding:10px 12px;
  border:1px solid var(--border);
  background:rgba(45,199,255,.10);
  margin:10px 0;
  font-weight:700;
}
.alert.danger{background:rgba(255,107,107,.10)}

.form{display:flex;flex-direction:column;gap:10px}
.field{display:flex;flex-direction:column;gap:6px}
.field span{font-size:12px;color:var(--muted);font-weight:700}
.field input,.field select,.field textarea{
  width:100%;
  padding:10px 12px;
  border-radius:12px;
  border:1px solid var(--border);
  background:var(--panel2);
  color:var(--text);
  outline:none;
}
.field input:focus,.field select:focus,.field textarea:focus{border-color:#51607b}

.row{display:flex;gap:10px;flex-wrap:wrap}
.row .field{flex:1;min-width:220px}
.field.grow{flex:2;min-width:240px}

.check{display:flex;align-items:center;gap:10px}
.check input{width:18px;height:18px}

.filters{
  display:flex;gap:10px;flex-wrap:wrap;
  margin-bottom:14px;
}
.filters .field{min-width:180px}
.filters .field.grow{min-width:260px;flex:1}

.bulkbar{
  display:flex;gap:10px;flex-wrap:wrap;
  justify-content:space-between;align-items:center;
  margin-bottom:10px;
}
.bulk-right{display:flex;gap:10px;flex-wrap:wrap;align-items:center}
.bulk-right select,.bulk-right input{
  padding:10px 12px;border-radius:12px;border:1px solid var(--border);
  background:var(--panel2);color:var(--text);
}

.table-wrap{overflow:auto;border-radius:12px;border:1px solid var(--border)}
.table{
  width:100%;
  border-collapse:collapse;
  min-width:760px;
  background:var(--panel);
}
.table th,.table td{
  padding:10px 12px;
  border-bottom:1px solid var(--border);
  text-align:left;
  vertical-align:top;
}
.table th{color:var(--muted);font-size:12px;text-transform:uppercase;letter-spacing:.04em}
.table tr:hover td{background:rgba(255,255,255,.02)}
.table .empty{text-align:center;color:var(--muted);padding:18px}

.cell-title{font-weight:800;margin-bottom:4px}

.pill{
  display:inline-flex;align-items:center;
  padding:6px 10px;border-radius:999px;
  background:rgba(255,255,255,.06);
  border:1px solid rgba(255,255,255,.08);
  font-size:12px;font-weight:800;
}
.pill.ok{background:rgba(61,220,151,.12);border-color:rgba(61,220,151,.25)}
.pill.muted{background:rgba(167,176,191,.10);border-color:rgba(167,176,191,.18)}
.pill.warn{background:rgba(255,200,87,.12);border-color:rgba(255,200,87,.25);color:var(--warn)}

.kv{
  display:grid;
  grid-template-columns: 1fr;
  gap:10px;
  margin:10px 0 14px;
}
@media (min-width: 560px){
  .kv{grid-template-columns: 1fr 1fr}
}
.kv .k{display:block;color:var(--muted);font-size:12px;font-weight:800}
.kv .v{display:block;margin-top:4px}

.boxed{
  border:1px solid var(--border);
  background:var(--panel2);
  border-radius:12px;
  padding:12px;
  line-height:1.45;
  white-space:pre-wrap;
}

.thread{display:flex;flex-direction:column;gap:10px}
.reply{
  border:1px solid var(--border);
  border-radius:12px;
  background:var(--panel2);
  padding:10px 12px;
}
.reply.staff{border-left:4px solid var(--primary)}
.reply.user{border-left:4px solid var(--ok)}
.reply.internal{border-left:4px solid var(--warn)}
.reply-meta{display:flex;justify-content:space-between;gap:10px;margin-bottom:6px;color:var(--muted);font-size:12px}
.reply-body{white-space:pre-wrap;line-height:1.45}

.attach-list{display:grid;gap:10px}
.attach{
  display:block;
  text-decoration:none;
  padding:10px 12px;
  border:1px solid var(--border);
  border-radius:12px;
  background:var(--panel2);
}
.attach:hover{border-color:#4a5a74}
.attach-name{font-weight:800}
.attach-meta{color:var(--muted);margin-top:4px}

/* Login page */
body.login{display:grid;place-items:center;padding:18px}
.login-wrap{width:100%;max-width:460px}
.login-card{
  background:var(--panel);
  border:1px solid var(--border);
  border-radius:var(--r);
  padding:16px;
  box-shadow:var(--shadow);
}
.login-brand{display:flex;gap:10px;align-items:center;margin-bottom:10px}
.login-title{font-weight:900;font-size:18px}
.login-sub{color:var(--muted);font-size:12px;margin-top:2px}
.hp{position:absolute;left:-9999px;opacity:0;height:0;width:0}

/* Mobile nav stacking */
@media (max-width: 820px){
  .staff-main{grid-template-columns: 1fr}
  .staff-nav{order:2}
  .staff-content{order:1}
  .table{min-width:720px}
}

.hp-wrap {
  position: absolute !important;
  left: -9999px !important;
  top: -9999px !important;
  width: 1px !important;
  height: 1px !important;
  overflow: hidden !important;
}
.hp-wrap input {
  opacity: 0 !important;
}

/* =========================
   Staff custom checkboxes
   Works with: <label class="check"><input ...><span>...</span></label>
   ========================= */

label.check {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  cursor: pointer;
  user-select: none;
}

/* hide native checkbox */
label.check > input[type="checkbox"] {
  position: absolute;
  opacity: 0;
  width: 1px;
  height: 1px;
  pointer-events: none;
}

/* the visual box (we use the first span after input) */
label.check > input[type="checkbox"] + span {
  display: inline-flex;
  align-items: center;
  gap: 10px;
  color: var(--text, #e5e7eb);
}

/* draw the box using ::before */
label.check > input[type="checkbox"] + span::before {
  content: "";
  width: 18px;
  height: 18px;
  border-radius: 6px;
  border: 2px solid var(--border, #3a3f48);
  background: var(--panel-2, #1e222a);
  display: inline-block;
  flex: 0 0 18px;
  transition: 0.15s ease;
}

/* checked state */
label.check > input[type="checkbox"]:checked + span::before {
  background: var(--accent, #38bdf8);
  border-color: var(--accent, #38bdf8);
}

/* check mark */
label.check > input[type="checkbox"]:checked + span::after {
  content: "";
  width: 10px;
  height: 6px;
  border-left: 2px solid #0b1220;
  border-bottom: 2px solid #0b1220;
  transform: rotate(-45deg);
  margin-left: -28px; /* positions mark inside the box */
  margin-top: -1px;
}

/* focus ring */
label.check > input[type="checkbox"]:focus-visible + span::before {
  box-shadow: 0 0 0 3px rgba(56, 189, 248, 0.25);
}

/* keep sr-only text hidden but still allows box to show */
.sr-only {
  position: absolute !important;
  width: 1px !important;
  height: 1px !important;
  padding: 0 !important;
  margin: -1px !important;
  overflow: hidden !important;
  clip: rect(0, 0, 0, 0) !important;
  white-space: nowrap !important;
  border: 0 !important;
}